Exchange Policy
We want you to love what you ordered. Since sizing can be tricky with intimate wear, we've made our exchange process simple and hassle-free.
Exchange Window
- You can request an exchange within 7 days of receiving your order.
- Items must be unused, unwashed, and with original tags/packaging intact.
What Can Be Exchanged
- Wrong size ordered
- Wrong color/style received due to our error
- Manufacturing defect (stitching, fabric fault, etc.)
What Cannot Be Exchanged
For hygiene reasons, the following items cannot be exchanged once the packaging is opened:
- Underwear / panties
- Bras that have been worn
(If you're unsure about sizing before opening, please use our [Size Guide] or message us on WhatsApp before wearing.)
How to Request an Exchange
- Message us on WhatsApp with your order number and reason for exchange, within 7 days of delivery.
- We'll confirm your new size/item and arrange a pickup or guide you on how to send the item back.
- Once we receive and inspect the returned item, we'll dispatch your replacement.
Delivery Charges
- If the exchange is due to our error (wrong item sent, defect), delivery charges for the exchange are free.
- If the exchange is due to customer's choice (wrong size selected), a small delivery charge may apply for the replacement shipment.
Refunds
- We currently offer exchanges only, not cash refunds. If your desired replacement is unavailable, store credit will be issued.
Need Help?
Message us anytime on WhatsApp — we're happy to help you find the right fit before you even order.